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Terms and Conditions

DEFINITION

 

a. “You” / “Client” means the Person/Persons in whose name or on whose behalf the booking is
made

 

b.”We” / “Us” / “Company” means Kerala Travels Interserve Ltd.

 

c. “Tour Cost” means the amount mentioned in the Total Tour Cost advised after finalizing the
tour

 

All information given to you on the tour program is based on the information available at the time of publication. We reserve the right to change any information before or after your booking the tour due to any events beyond our control. In case we are aware of any changes sufficiently in advance, we will notify you at the time of booking, otherwise our Tour Manager or Local representative will inform you of the changes.

 

MEALS AND SPECIAL REQUESTS . Where special requests for room allocation, diet consideration on tour are made in writing at the time of booking, every effort will be made to ensure that they are honored.

 

HOTELS

You will be out sightseeing most of the time and hence we have taken care to select hotels which are convenient and comfortable. The hotels will either be those shown in the itinerary or of the same category All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel premises / coach. Some hotels offer the facility of safe deposit lockers, which can be availed of.
However we will not be liable for any loss/theft from the same. Any damages caused to the hotel rooms during your stay, shall be payable by you, and the company will not be liable for the same.

 

AIRLINE

The Company shall, in no circumstances whatsoever be liable to the client or any person traveling with him for Loss of Baggage by the Airline, Failure to provide meal of the clients choice by the Airline, Overbooking of seats by the Airline, Failure on the part of Airline to accommodate client despite having confirmed tickets.. If in the event that the client is booked on a particular Airline on a particular date and due to certain reasons beyond the control of the Company, the client is not allowed to board the flight, the client shall not hold the Company responsible for the same and no claim whatsoever can be made by the client against the Company.

 

ITINERARY CHANGES

For the comfort and convenience of our passengers; we will slightly amend the itinerary. We will advise you of these amendments, prior to the start of the tour or on tour. In the event that a client misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same. The company shall not accept any liability or responsibility for any damages, loss, baggage loss, injury, accident, death, breakdown, or irregularity, which may occur in carrying out the tour arrangement, weather conditions, strikes and any other cause whatsoever and all such loss or expense must be borne by the passengers. The management reserves the right to claim any additional expenses incurred due to delay or changes in schedules of train, airline, bus, ship or other services. For the convenience of our clients we will sometimes amend / alter the itinerary, however all services will remain the same.

 

COACH/CAR/SITTING

We use air-conditioned/air-cool luxury coaches/cars. However, sometimes due to extreme weather conditions the same may not seem to be very effective. If you are carrying any high value items on the coach, we advise you not to leave them behind when you leave the coach. We will not be responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances your responsibility. Any damages caused to the
coach during your travel, shall be payable by you and the company will not be liable for the same. The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day / week etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel, otherwise certain sightseeing schedules may be missed due to your actions and the same will be non-refundable.

 

The driving times mentioned in the itineraries can vary according to the Road, Climate or Unforeseeable circumstances.

 

ACCOMMODATION FOR CHILD BELOW 12 YEARS OF AGE

It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the client makes any changes in their rooming while on the tour, the company shall not make any refunds or pay any compensation to them. In case the Client decides to make any change in the rooming while on the tour subject to availability, then they shall be bound to pay additional charge.

 

CANCELLATION DUE TO VISA REJECTION

All the clients travelling on a Holiday tour must be in possession of a valid visa Passengers whose visas are not granted by the consulates must intimate us at-least 45 days in advance. However if such intimation is received within the said period of the operation of the tour, the cancellation charges will be applicable as per the cancellation rules mentioned hereunder. Confirmation of a particular tour date is subject to your obtaining the visa and the availability of the tour at that point of time.

 

TRANSFER FROM ONE TOUR TO ANOTHER

A change from one tour to another, prior to the departure of the originally booked tour will be treated as a cancellation on that tour, thereby attracting the cancellation charges as stated hereunder and a fresh booking on another.

 

CANCELLATIONS

All services such as Airline seats / Hotel accommodation / ground transportation for group tours are pre-blocked well in advance. We are liable to pay penalties to all our suppliers / vendors if these services are released within the below mentioned time frame. If circumstances make you cancel the Tour, the cancellation must be intimated to us in writing. Such Cancellation will attract the following Cancellation Charges:

 

Cancellation Charges Per Person when a Cancellation is made Charges

 

Within 30 days (15th Dec-15th Jan -peak season) of the Tour 100%

 

Within 30 days (Non peak season) of the Tour 50%

 

Within 15 days prior to the departure of the Tour 75%-

 

7 days or less prior to departure of the tour or a “No Show” on the

 

tour 100% of the Tour Cost

 

The company cannot assume responsibility for any additional cost or any fees relating to the issuance and / or cancellation of air tickets or other arrangements not done through the company.

 

PAYMENTS

All payments must be made within 15 days prior to the tour in full through bank transfer or against credit card

 

Payment Procedure:

 

Minimum Payment to be collected Charges

 

On confirmation of the Tour

 

Depending on Hotels

 

15 % of the tour cost

 

15 % to 50% of the Tour costs

 

Balance amount before 15days prior to the Tour (Off Peak)

 

Balance 100% of the cost

Balance amount before 30days prior to the Tour (Peak season)

 

Balance 100% of the cost

 

REFUNDS

Refunds (If any) for amendments and / or cancellations will be paid directly to you or can be adjusted against future bookings. There is no refunds payable for any unutilized services (E.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.)

 

SCOPE OF ACTIVITY

We are travel and holiday organizers only. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport or any other facility or service mentioned in this brochure. We take care in selecting all the ingredients in your holiday; but because we only select and inspect them and have no control in running of them, we cannot be responsible for any injury, death, loss or damage, which is caused by the act or default of the management or employees of any hoteliers, airlines, shipping company, coach owner / coach operator who are the company’s independent contractors arising outside our normal selection and inspection process.

 

PRIVACY OF INFORMATION

We treat all the information furnished by you as confidential and will share only the necessary information with airline, hotels and other service providers who will provide the services to you during your tour. However we may be constrained to disclose the information furnished by you, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government / statutory agency

 

HEALTH AND INSURANCE

It shall be the duty of the Client to inform the Company in case the Client has any medical condition that may affect his ability to enjoy and pursue fully the Tour Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected. * The Company reserves the right to ask the Client to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed the Company will not be liable to provide any assistance or money back.

 

COMMUNICATION

All communications on the particular tour/client will be directed to you only. You will act to relay information from Client to Company and vice versa. The Company shall not be responsible for any error on your part in this regard.

 

CONDITIONS OF TRAVEL

a) The Client will have to strictly follow the Tour Program and there shall be no refund, if the client fails to complete the tour after the commencement of the tour

 

b) In case if a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services.

 

c) Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as “no show” on the tour and 100% cancellation charges will be levied.

 

d) If a client avails pre – tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre – tour arrangements or part thereof, it shall be treated as “no show” and there will be no refund whatsoever for the unutilized pre-tour or main tour services.

 

e) KTIL reserves the right to reject tour member whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and KTIL, shall be under no liability to any such person.

 

f) It is a condition of Booking that you take out a Holiday Insurance from your departure country.

 

g) The prices quoted in this brochure have been calculated at the rate prevailing at the time of finalization of itineraries. The Company reserves the right to amend the prices published in this e in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the Departure by the Client.

 

h) If no suit/action is brought against the Company within three months of the last day of the Tour, the Company shall be discharged from all liabilities under/or arising out of this Contract and the Client shall be deemed to have relinquished/abandoned all his rights under or arising from this Contract.

 

The company shall in no circumstances whatsoever is liable to the client for:

 

a) Any over stay expenses due to delay or changes in bus/ air/ trains / ship/ or cancellation of special bogie or other services due to sickness, weather conditions, strike, war or any other cause whatsoever.

 

b) Sightseeing missed and / or program being cancelled after the commencement of the tour and before the due period due to any unavoidable situations which are beyond our control.

 

c) Any Loss/Damage of baggage by the Airlines/Hotels/Coach.

 

e) Initial deposit just ensures seat or participation on the tour but does not entitle any services like Tickets, Visas, and Hotel Accommodation until full payment has been received.

 

f) Full payment must be in accordance with the procedure given above, in case of non-payment company reserves right to cancel booking with subsequent loss of deposit and apply cancellation charges as mentioned there in.

 

h) Validity of the passport: Traveler must have his valid passport for at least 6 months subsequent to such departure.

 

i) Company solely reserves the right to publish group photographs of the passengers taken during the tour.

 

j) Distance, temperature and pre/post tour accommodation given are approximate and are subject to change.

 

OTHER TERMS

There is no Contract between the Company and the Clients. The full payment must be received in accordance with procedures laid down under Payments Terms as mentioned above If not paid in that time, the company reserves the right to cancel the booking with consequent loss of deposit and apply the cancellation charges as mentioned herein before.

 

The company has the right at any time and for any reason:

To terminate this contract after acceptance of deposit but prior to the Commencement of Tour

 

without assigning any reason whatsoever. In the event, the company terminates this contract, the company shall refund the amount paid by the client.

 

To amend, alter, vary or withdraw any tour, holiday, excursion airline, flight routing or facility finalized or to substitute an Independent Contractor of similar class if it is deemed advisable or necessary. In either case, the company shall not be liable for any damage, additional expense, or consequential loss suffered by the clients or for any compensation claims made.

 

1. No person other than the company, in writing, has the authority to vary, add, amplify or
waive any stipulation, representation, term or condition in the brochure.

 

2. In the event of the company exercising its rights to amend or alter any of the services as

mentioned in the itinerary, after such tour or holiday has been booked, the client shall have the

right:

 

a) To continue with the tour or holiday as amended or altered or,

 

b) To accept any alternative tour or holiday which the company may offer.

 

In either of these above cases, the client shall not be entitled to, or the company shall not be liable to the client for any damage, additional expense, consequential loss suffered by him or to pay any amount as refund.

 

3. The company shall in no circumstances whatsoever be liable to the client for :

 

a) Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any misadventure howsoever caused.

 

b) Any act, omission, default of Independent Contractor or other person or be any servant or agent, employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or service for the client or for any person travelling with him howsoever caused.

 

c) The temporary or permanent loss of or damage to baggage or personal effects howsoever caused. In this condition the expression “Howsoever caused” includes negligence on the part of any person.

 

4. No liability on the part of the company arising in any way out of this contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid by the client for the tour, and shall in no case include any consequential loss or additional expense whatsoever.

 

a) If the client has any complaint in respect of the services provided by any of the Independent Contractors, the client shall immediately notify the same in writing to the Independent Contractor and a copy thereof should be handed over to the Tour Manager of the company in order to enable the company to take up the matter with the Independent Contractor so that in future other clients do not face the same difficulty.

 

b) Any claim or complaint by the client must be notified to the company in writing within 7 days of the end of this holiday tour. No claim notified to this company beyond this period will be entertained and the company shall incur no liability whatsoever in respect thereof.

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